Technology Lyft starts charging wait time fees to late passengers

-

Lyft starts charging wait time fees to late passengers

Lyft has quietly started charging late fees to customers who make their drivers wait for them. In a recently published support document, the company outlines a policy that will see it add wait time fees to trips where drivers arrive at a pickup location and wait for more than two minutes for a passenger to get into their car.

The fees won’t apply to Shared, Access, Assisted and Car Seat rides, and if a driver cancels on you due to a no-show, you won’t need to pay a wait time penalty on top of a cancellation fee. Additionally, Lyft offers a five-minute grace period for Lux Black and Lux Black XL rides. And if a driver arrives early, the clock won’t start ticking until after the original estimated pickup time.

When did Lyft start charging a wait time fee?? Like sorry I took a minute to come downstairs? pic.twitter.com/Q46cAWKERM

— Marq 🐸 (@themarkweaver) January 23, 2023

“Wait time fees help keep our platform running smoothly – try to be on time and ready to meet your driver when they arrive at the pickup location,” the company says. “Additional wait time charges may apply to your trip depending on how busy it is. Wait time fees vary by location.”

Users with disabilities or those who frequently accompany people who may need more time to board a car can request a waiver from the fees from Lyft. The company says those customers can also request refunds for wait fees they may have incurred in the past.

The change aligns Lyft with Uber’s wait time policy, which the latter has had in place since 2016. Notably, those include the terms designed to accommodate riders with disabilities. Last year, Uber settled with the US Department of Justice after the agency accused the company of overcharging passengers with disabilities.

Latest news

JD Sports Admits Intruder Accessed 10 Million Customers’ Data

Sports fashion retailer JD Sports has confirmed miscreants broke into a system that contained data on a...

Thrive Capital Said to Lead Potential Investment in Stripe

Thrive has committed $1 billion, which would value the payments provider Stripe at about $55 billion to...

Showtime De-Fangs Let the Right One In After a Single Season

Let the Right One In—the gorgeously bleak 2008 Swedish movie based on the 2004 Swedish horror novel—is...

AI Voice Simulator Easily Abused to Deepfake Celebrities Spouting Racism and Homophobia

Who could have possibly seen this coming? AI image generators have been used to create non-consensual pornography...

Samsung Unpacked 2023: How to watch and what you need to know

On Wednesday, Samsung will hold its Unpacked 2023 event where it will drop its latest tech. Here...

Judge tells copyright troll, “no,” he cannot continue filing piracy lawsuits from jail

Disgraced Prenda Law attorney Paul Hansmeier is serving a 14-year sentence for running a copyright entrapment scam,...
Advertisement

Must read

JD Sports Admits Intruder Accessed 10 Million Customers’ Data

Sports fashion retailer JD Sports has confirmed...

Thrive Capital Said to Lead Potential Investment in Stripe

Thrive has committed $1 billion, which would...
Advertisement

You might also likeRELATED
Recommended to you